1. What type of hair does Hair Majesty UK sell?
Hair Majesty UK specialises in premium-quality hair products, including human hair wigs, hair extensions, bundles, closures, and frontals. Our products are carefully sourced to ensure durability, natural appearance, and long-lasting quality.
2. Is the hair 100% human hair?
Yes. Our human hair products are made from 100% human hair, allowing them to be styled, coloured, and maintained like natural hair, provided proper care guidelines are followed.
3. Can the hair be dyed, straightened, or curled?
Yes. Our human hair products can be dyed, straightened, curled, and heat-styled. However, we recommend professional colouring and moderate heat use to maintain longevity.
4. How long does the hair last?
With proper care, our hair can last 12 months or more. Longevity depends on usage, maintenance routine, and styling frequency.
5. Do you offer custom wigs or customisation services?
At the moment, we offer ready-made wigs and units. Customisation options may be introduced in the future. Please follow our social media pages for updates.
6. How do I choose the right length and texture?
Each product page includes detailed descriptions, images, and length guides to help you choose. If you are unsure, you may contact our support team for guidance before placing your order.
7. How long does delivery take?
- UK Orders: Typically delivered within 2–5 business days after dispatch.
- International Orders: Delivery timelines vary by destination and courier.
Processing usually takes 1–2 business days before shipping.
8. Do you ship internationally?
Yes, we ship worldwide. International shipping costs and delivery times are calculated at checkout based on your location.
9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your delivery in real time.
10. What is your return and refund policy?
Due to hygiene reasons, hair products are non-returnable once opened or used.
Returns are only accepted if:
- The item is unused
- The original packaging is intact
- The product is faulty or incorrect
Please review our Returns & Refund Policy page for full details.
11. What payment methods do you accept?
We accept secure online payments, including debit/credit cards and other payment options displayed at checkout.
12. Is my payment information safe?
Yes. All payments on Hair Majesty UK are processed through secure, encrypted payment gateways to protect your personal and financial information.
13. How do I care for my hair products?
We recommend:
- Washing with sulphate-free shampoo
- Deep conditioning regularly
- Avoiding excessive heat
- Storing wigs on a wig stand when not in use
Care instructions may also be found on our product pages.
14. Do you offer wholesale or bulk purchases?
Wholesale and bulk enquiries are considered on request. Please contact us via our Contact Page or email for more information.
15. How can I contact Hair Majesty UK?
You can reach us via:
- Our Contact Page
- Email (as listed on the website)
- Direct messages on our official social media platforms
Our team aims to respond within 24–48 hours.
16. Will the hair shed or tangle?
Minimal shedding is normal, but excessive shedding or tangling is rare when the hair is properly maintained. Proper washing, conditioning, and gentle handling are key.
17. Are the product images accurate?
Yes. We strive to ensure all product images accurately represent the items. Minor variations may occur due to lighting and screen settings.
18. Can I cancel my order after placing it?
Orders can only be cancelled before processing begins. Once an order has been processed or shipped, it cannot be cancelled.